How to request a refund for your service?

• No all of Services of OnlineNIC are eligible for a refund unless it is specified on the website or Term of services. All set-up fees and special programming fees are non-refundable. Fees for Services are payable in advance. Failure to make payment of Fees for Services when due may result in the suspension or termination of Services.

• The refundable service will be listed under billing>> Refund>> Apply,  please don’t click “destroy” button under the Cloud Services, this operation will move the service to recycle bin, and it will be preserved for 48 hours. In such case system will not issue the refund to you.

• By default, each kinds of Cloud Service under your account has 1 chance（Cloud Server 1 time, load Balancer 1 time）to request FULL refund. If the service is not shown in the list, and it was registered within 3 days . Please submit a ticket to use for refund. In such case , you will not be able to get the full refund we called non-full-refund.

• Time Limitation: Subject to rules above, cloud Service registered within 3 days is eligible for a full refund. 

• Full refund: If you request for your first order for cloud service,  we will revert back the full order amount to your account balance this can be applied to within 3 days of your first registration. 
  

• Non-full-refund: If you have used up the chance for full refund, the total refund amount will be deducted by the daily cost of the order. For example, if the monthly cost is $30/mo, you requested a refund at the 5th day, you will be deducted by $5 from the monthly cost.

• Once the Cloud Service is renewed/ upgraded, it cannot be refund.