Cloud server, cloud virtual host, and server hosting are completely inaccessible and cannot be used normally due to OnlineNIC failure.
The user cannot access the cloud product due to false operation or being attacked, or the IP is blocked.
Packet loss or delay caused by carriers or damage caused by force majeure and accidents is not covered by compensation.
1. You can apply for a refund within 4 days after purchase;
2. Cloud server user is limited to a maximum of 1 refund and 1 unit per user, each user's cloud virtual host is limited to a maximum of 1 refund and 1 unit;
3. Failure to sign a contract and apply for an invoice;
4. Some active products do not support 4 days refund (for details, please see the rules of the event).
User Center Submits Refund Request > System Review Pass > Money is refunded to your OnlineNIC account and you can go check your account directly at the User Center.
Renewal and upgrade orders are sub-orders, you can't apply for a refund; if the main purchase order meets the refund rule within 4 days, you can apply for a refund;
The pre-sales consulting team will be happy to provide you with cloud product consulting, solutions and other services.
Equipped with a team of professional architects, one-to-one to provide full-scale architectural guidance to ensure business quickly on the cloud
Professional technical support is 7*24 on standby, fully guaranteeing the worry-free use of your products and the stable operation of your business.
1998-2020 OnlineNIC is an ICANN-accredited registrar. Please read our Privacy Policy, Service terms , and Dispute Policy
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